Brand Support

An improved experience for your customers. Fewer headaches for you.

Simple Global Brand Support lets you outsource customer service while staying informed and in control

Delight Your Customers with Expert Care

Our dedicated Brand Support Specialists will handle all your customers’ inquiries with the attention and care your customers deserve

Dedicated Customer Support

Your Brand Support Specialist will act as an extension of your brand, learning your products and policies inside and out. They’ll quickly respond to inquiries, using a friendly, professional tone that will reflect positively on your company.

Integrated Fulfillment and Customer Service

With your Brand Support Specialist on site at Simple Global, interaction between customer service and order fulfillment is seamless. Your Specialist will not only be able to answer customer questions, but actually handle requests like cancelling orders, issuing refunds, updating addresses, managing returns, and more.

Building a Stronger Brand

Discover stress-reducing tools that simplify your operations, increase customer loyalty and retention, and transform customers into brand ambassadors

Custom Knowledge Base

Together, we'll build your Brand Knowledge Base. These pre-written responses will allow us to give your customers the quick, accurate answers they need.

Valuable Insights

You'll receive a report every week containing insights into the interaction between your Brand Support Specialist and your customers, helping you stay informed and in control.

Operational Support

Your dedicated Brand Support team can assist you with every day operational tasks, such as creating ASNs, requesting work orders, and updating SKUs.

Discover how brand support can help you grow

Get a free consultation with a brand support expert