Brand Support
Simple Global’s brand support lets you outsource customer service while staying informed and in control.
Building A Stronger Brand
Discover stress-reducing tools that simplify your operations, increase customer loyalty and retention, and transform customers into brand ambassadors.
Ticketing System
The Simple Global ticketing system allows Fulfillment Support professionals to reply quickly and accurately.
Experienced Team
Dedicated customer support specialists work as a white labeled extension of your team.
Knowledge Base
These pre-written responses will allow us to give your customers the quick, accurate answers they need.
Fast Response
Our team promptly responds to customer inquiries within 24 business hours.
Weekly Report
Insights into the interaction between your Fulfillment Support Specialist and your customers, helping you stay informed and in control.
Delight Your Customers With Expert Care
Our dedicated Fulfillment Support Specialists will handle all your customers’ inquiries with the attention and care your customers deserve.
Dedicated Customer Support
Your Fulfillment Support Specialist will act as an extension of your brand, learning your products and policies inside and out. They’ll quickly respond to inquiries, using a friendly, professional tone that will reflect positively on your company.
Integrated Fulfillment And Customer Service
With your Fulfillment Support Specialist on site at Simple Global, interaction between customer service and fulfillment is seamless. Your Specialist will not only be able to answer customer questions, but actually handle requests like cancelling orders, issuing refunds, updating addresses, managing returns, and more.
A Better Post-Purchase Experience
Our services cover all aspects of the post-purchase experience, from order management, warehousing, and fulfillment, to customer service and returns.
Full-Service Fulfillment
With warehouses in the U.S., and South Korea, Simple Global helps you go global by providing comprehensive fulfillment services to customers worldwide
Brand Support
Outsource your customer service to Simple Global, and our team of CS professionals will support your customers by answering their enquiries and resolving their issues.
Custom Packaging
We can use any branded packing materials or marketing inserts you provide in order to give your customers an exciting, brand-specific unboxing experience.
Client Software Portal
Track orders through a web portal to track sales and inventory.
WMS Platform
Manage all your logistics processes and seamlessly integrate with up to 50 popular shopping.