The Sales Account Executive shall exhibit, coach, and nurture the success and development of our clients and connect with leads that will bring growth and profitability to Simple Global. Under the direction of the Director of Operations, the Sales Account Executive is entrusted with the most significant functions of the organization: Sales Generation & Customer Success. The Sales Account Executive will be expected to increase department standards resulting in higher levels of conversion, new leads, and overall client satisfaction.
Sales
- Prospecting and converting leads into profitable business relationships through leveraging existing industry knowledge and contacts
- Consistent hunter, self-starter mentality with lead generation expertise coupled with the ability to quickly qualify and close sales opportunities
- Preparing and presenting executive proposals to clients
- Participate in new business development as required
- Prepare and complete performance-based action plans for improvement
- Collaborate on the scheduling of the department, comprised of team members spread across multiple time zones
- Continuing income streams from customers and finding ways to increase them
- Represent the company at various business meetings to promote the company
Client Success & Account Management
- Analyzing industry challenges and opportunities to understand enterprise’s customer communication and retention strategies
- Ability to work with multiple clients at the same time
- Proactive communication with clients
- Update and inform when needed and to help resolve issues with client support team
- Learn about your client’s brand and desire to expand. Educate yourself on the client’s business and their product
- Educate client on all things new and of possible interest to them
- Proven track record of surpassing quotas and customer satisfaction
- Strong Leadership & Communication experience to maximize client performance
- Exceptional business communication skills together with strong account planning
- Client development experience, specifically the support strategy to guide client growth.
Create, energize, and build the Team Culture
- Support strategic action items to build the team strength and improve the overall message of the brand
- Set a clear mission and deploy strategically focused action items to accomplish
- Positive attitude and teamwork
- Constantly review, prepare, and complete action plans for improvement to move the team closer to the mission
- Assist in the evaluation of the effectiveness of internal and external communication and workflow procedures
- Participate in the continued development of the company and its culture
- Support and follow up with customer-focused productivity goals that support the culture of the team
- Commitment to Core Values, Personal Accountability, Committed to the Company’s Success, Eager to Learn and Team Player
Train, Develop, and Coach
- Establish role specific training and development programs for the team & for our clients
- Maintain 100% adherence within department on all company policies
- Generate team & client trainings to help boost performance
- Develop, monitor, and continuously improve department key performance indicators (KPI)
- Transition the results of each team members KPI into action plans for improvements
Qualifications, Skills, and Competencies
- Bachelor’s degree preferred
- 3- 5 Years Experience: Hunting or Sales development role
- CRM application experience a must
- Strong Microsoft skills
- Troubleshooting and creative problem-solving skills
- Industry awareness in technology and application trends
- Ability to show an advanced level of effective communication (all forms)
- Exceptional leadership
- Enhanced sales knowledge and skills at all phases of the sales cycle
- Ability to illustrate ROI to Company decision makers together with the technical attributes of the solution
Work Environment & Physical Demands
- Position typically operates in an office environment, with a warehouse attached.
- Occasional out-of-the-area travel and overnight travel.
- Standard office equipment is used: e.g. computers, printers, filing cabinets.
- Largely sedentary role, with the majority of the time spent sitting at a desk utilizing a computer.
- Occasional trips into the warehouse to assist operations team and may consist in the following:
- Reaching, extending hands and arms in any direction
- Standing, at times for extended periods of time
- Walking, moving about on foot to accomplish tasks
- Pushing, using upper extremities to press against something with steady force in order to thrust forward, downward, or outward
- Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position
- Light work, exerting up to 55 pounds of force occasionally