Guide: Build a Returns Policy that Creates Competitive Advantage

This free quick-guide provides tips on how to:

Build a returns policy that will keep customers happy.

Use your returns process as a means of creating competitive advantage.

Reduce the number of items that are returned.

Provide shoppers with online tools to minimize the need for returns.

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Customers Want
Hassle Free Returns

of online customers say they would be unlikely to buy from the same vendor again if returns are not easy.

80%

of online customers check the returns policy before making a purchase.

49%

of shoppers will reconsider purchasing from a vendor due to return shipping fees.

74%

Make your Returns Process a Priority

Did you know your returns policy is a critical touch-point for your customers? It's the most often neglected part of the buying cycle, but one that can be optimized for increased customer satisfaction and repeat purchases.

A superior returns policy and process can set you apart from your competitors who are not making it a priority!

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Are You Giving Your Customers
What They Want?

Your customers demand an easy, hassle-free returns process that doesn't pass the cost onto them. Are you providing it?