Consistent Mistakes
No fulfillment partner is perfect. Even with great fulfillment partners, the odd mistake is inevitable. However, if your 3PL (third-party logistics) partner constantly makes mistakes, it reflects negatively on your company. Most consumers would point the finger at your business and not your fulfillment partner for said mistakes. Often, these mistakes include shipping damaged items, sending products to the wrong address, or even losing products during the fulfillment process. If this happens too often, it may be time to consider outsourcing to a more organized and efficient provider.
No International Facilities
With the global digital buying market estimated to be at more than 2.14 billion, international fulfillment is now necessary to grow with the evolving e-commerce market. If your fulfillment partner only operates domestically and does not understand international regulations, you may feel stuck and your company’s growth may stall. With business expansion comes a dive into the international market, therefore, it’s best to work with a logistics company that has facilities across the globe.
Minimal Support
Handling subjects like exchanges, returns, and refunds is as crucial as order fulfillment, to ensure proper customer service and satisfaction. Having a fulfillment partner that is available around the clock to assist you and your customers adds to how smoothly and successfully your business operates.
Outdated Technology
The first element to check for is to ensure that your fulfillment provider has an order management software – which allows you insight intod each other, from the moment it’s received in the system, to the moment it’s delivered. Without this basic setup, your business (and your fulfillment partner) are destined to crumble.
It’s also important to make sure that your 3PL provider can update its current software for further improvements without compromising your orders.
Customer Complaints
Did you know that 92% of consumers are more likely to trust their peers over advertising when it comes to purchasing decisions? If your website (or review websites related to your company) are bombarded by bad reviews, your sales could be vastly impacted in a negative manner.
