Outsourced ecommerce brand support & customer service
Simple Global’s brand support lets you outsource customer service while staying informed and in control.
Our features
Ticketing System
Our ticketing system allows brand support professionals to reply quickly and accurately
Knowledge Base
Our dedicated brand support specialists work as a white labeled extension of your team
Fast Response
Our team promptly respond to your customer inquiries within 24 business hours
Weekly Report
Get insights into the interactions between our brand support specialists and customers.
Dedicated brand support
Customer care made simple,
Discover brand support at Simple Global
Customers are the lifeblood of your business. As you grow, so will your customer base, and with more customers comes more inquiries. That’s great, since customer engagement is a sign that people are invested in your company and your products!
But keeping up with customer inquiries can be a challenge, especially while trying to stay focused on innovation and growth. Unanswered questions can lead to unhappy customers and lost sales.
The solution is simple
Brand support by Simple Global
When you choose Brand Support, we’ll assign one or more of our customer support professionals to your company. Trained in the specifics of your brand, they’ll work exclusively for you, responding to your customers’ inquiries and resolving their issues. We’ll keep you in the loop with weekly reports, so you stay informed and in control.
The result?
Your customers receive the clear, concise answers they need. Their issues are resolved quickly and efficiently, potentially changing casual customers into loyal ambassadors of your brand.
- Efficiently handles your customers' inquiries and issues
- Scales based on customer demand and your business needs
- Employs US-based customer service experts
The Three Reasons brand support is right for you!
Reason 1
You're overwhelmed with customer inquiries
Your business is growing, and growth means more sales. But it also means more questions from customers. Whether you’re a startup or you’ve been established for years, you might not be prepared for the surge in customer inquiries that comes with an increasing number of orders.
That’s where we come in. Your Brand Support team will respond to customer inquiries within 24 business hours, and resolve any issues that arise as quickly and efficiently as possible. In addition, we’ll work with you to compile a Knowledge Base detailing your company’s policies and products. With this as a guide, we’ll establish a library of pre-written answers to the most common customer inquiries, reducing response time and increasing satisfaction.
Reason 2
You need help, but aren't ready to hire a customer service staff
Hiring and training new employees is time-consuming and expensive. And it can be difficult finding the right balance between workload and manpower. You don’t want to be understaffed, but you don’t want to end up paying someone for downtime, either.
With Simple Global Brand Support, you can rest easy. Our service is fully scalable, so you’ll only pay for hours actually spent servicing your customers. Our customer service specialists are ready to step in as needed, making sure your customers’ needs are met without undue delay or expensive downtime.
Reason 3
You want exemplary customer service that creates happy customers
When it comes to your brand, you want the best representation possible. The contact your customers have with customer support molds their opinion of your company, for better or worse. Outstanding customer care that is both accessible and responsive is the cornerstone of customer loyalty, positive word of mouth, and increased sales potential.
Our experienced, U.S.-based customer support specialists will learn your brand inside and out. They’ll respond to inquiries within 1 business day, using a friendly, professional tone that will reflect positively on your company. Whether through email, chat, social media, or phone, our integrated, state-of-the-art customer service center is at your disposal.